Privacy Policy
This Privacy Policy explains how TOP AIR Ltd. collects, uses, stores, and protects personal data when you visit our website, submit a form, apply for B2B access, use our online platform, or communicate with us.
This website is operated by:
TOP AIR Ltd.
Registered address: 28 Podvis, Primorski District, Varna 9010, Bulgaria
Company registration number / UIC: 206162566
VAT number: BG206162566
Email: office@topair.bg
Phone: +359877717268
For the purposes of applicable data protection laws, TOP AIR Ltd. acts as the data controller for the personal data processed through this website.
1. What Personal Data We Collect
We may collect and process the following categories of personal data:
company name;
contact person name;
email address;
phone number;
company address;
country;
VAT number;
customer or supplier status;
message content submitted through website forms;
B2B registration details;
account login and platform usage information;
order-related information;
invoice and billing details;
communication history;
technical data such as IP address, browser type, device information, cookies, and website usage data.
We collect only the data necessary for the purposes described in this Privacy Policy.
2. How We Collect Personal Data
We may collect personal data when you:
visit our website;
submit a contact form;
submit a B2B registration request;
create or use a customer account;
request information, pricing, or product availability;
place or discuss an order;
communicate with us by email, phone, or other business channels;
interact with website features, cookies, or analytics tools.
3. Why We Process Personal Data
TOP AIR Ltd. processes personal data for the following purposes:
to respond to enquiries and contact requests;
to review and process B2B registration applications;
to verify company and VAT information;
to provide access to the B2B platform;
to manage customer accounts;
to prepare offers, orders, invoices, and delivery documents;
to communicate regarding product availability, commercial terms, delivery, payment, and support;
to provide customer service and business support;
to comply with legal, accounting, tax, and regulatory obligations;
to protect the security and proper functioning of the website;
to improve our website, services, and business processes.
4. Legal Basis for Processing
We process personal data on the following legal bases:
Contract performance or pre-contractual steps — when processing is necessary to respond to enquiries, review B2B registration requests, provide account access, prepare offers, process orders, issue invoices, or manage customer relationships.
Legal obligation — when processing is necessary for accounting, tax, invoicing, regulatory, or compliance purposes.
Legitimate interest — when processing is necessary for business communication, customer support, fraud prevention, website security, internal administration, and improvement of our services.
Consent — when required by law, for example for certain cookies, analytics, marketing communication, or optional newsletter subscriptions.
Where processing is based on consent, you may withdraw your consent at any time.
5. B2B Registration and Customer Accounts
When you submit a B2B registration request, we process the information provided in order to review your application and determine whether your company is eligible for access to the B2B platform.
Approval of B2B access is not automatic. TOP AIR Ltd. may request additional information before approving, rejecting, suspending, or terminating access to a B2B account.
If your account is approved, we may process login details, order history, invoices, platform activity, and business communication related to your customer account.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure proper website functionality, improve user experience, maintain security, remember preferences, and collect statistical information about website usage.
Some cookies may be necessary for the website and platform to function properly. Other cookies, such as analytics or marketing cookies, may require your consent where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
7. Who We Share Personal Data With
We may share personal data only when necessary and in accordance with applicable law.
Personal data may be shared with:
hosting and website service providers;
Odoo and related technical service providers used for website, platform, CRM, sales, or accounting functions;
payment, banking, accounting, or invoicing service providers;
logistics and delivery partners;
professional advisors, accountants, auditors, or legal consultants;
public authorities, tax authorities, courts, or regulators where required by law;
business partners or suppliers where necessary for processing a specific order, delivery, or customer request.
We do not sell personal data to third parties.
8. International Transfers
Some service providers used by TOP AIR Ltd. may process data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we take appropriate measures to ensure that the transfer is protected in accordance with applicable data protection law. These measures may include adequacy decisions, standard contractual clauses, or other legally recognized safeguards.
9. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
In general:
enquiry and communication data may be kept for as long as necessary to respond and maintain business records;
B2B account data is kept for as long as the account remains active or as required for business, legal, or accounting purposes;
order, invoice, accounting, and tax records are kept according to applicable legal retention periods;
technical and cookie-related data is kept according to the relevant cookie settings and applicable laws.
When personal data is no longer needed, we delete, anonymize, or securely archive it where appropriate.
10. Data Security
TOP AIR Ltd. takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure. Users are responsible for keeping their account login details confidential and for notifying us in case of suspected unauthorized access.
11. Your Rights
Depending on the applicable law and the specific circumstances, you may have the following rights regarding your personal data:
the right to access your personal data;
the right to request correction of inaccurate or incomplete data;
the right to request deletion of your personal data;
the right to request restriction of processing;
the right to object to processing based on legitimate interests;
the right to data portability;
the right to withdraw consent where processing is based on consent;
the right to lodge a complaint with a data protection authority.
To exercise your rights, please contact us at office@topair.bg.
We may need to verify your identity before responding to a request.
12. Marketing Communication
TOP AIR Ltd. may send business communication related to enquiries, orders, account activity, product availability, or ongoing commercial relationships.
We may send marketing or newsletter communication only where permitted by law or where you have provided consent, if such consent is required.
You may unsubscribe from marketing communication at any time by using the unsubscribe option where available or by contacting us at office@topair.bg.
13. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, or resources.
TOP AIR Ltd. is not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of any third-party websites they visit.
14. Changes to This Privacy Policy
TOP AIR Ltd. may update this Privacy Policy from time to time.
The updated version will be published on this page and will apply from the date of publication unless otherwise stated.
Users are advised to review this page periodically.
15. Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact:
TOP AIR Ltd.
Email: office@topair.bg
Phone: +359877717268
Address: 28 Podvis, Primorski District, Varna 9010, Bulgaria